Conceptualization of Relational Assurance Mechanisms - A Literature Review on Relational Assurance Mechanisms, Their Antecedents and Effects

Assurance mechanisms are an important element of relational governance and frequently used in information systems (IS) research; still missing in this field, however, is a coherent and interrelated structure to organize available knowledge. In this study, we provide a first step towards development of a conceptualization framework of relational assurance mechanisms to enable their further investigation. From our analysis of existing literature, we discover two gaps in assurance research: (1) a fragmentation of assurance research and (2) a lack of conceptual consensus on relational assurance mechanisms. We provide a theoretical framework consisting of a conceptualization of identified relational assurance mechanisms, their antecedents and effects as a means of advancing theory in this area. Several possibilities for future research are discussed.